Return & Refund Policy

Your Rights Under NZ Law
Nothing in this policy limits or excludes your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986. If a product is faulty, not as described, or unfit for purpose, you are entitled to a remedy under these Acts regardless of anything stated below.

Change of Mind Returns
We accept change-of-mind returns within 30 days of delivery, provided the item is:
- Unopened and unused
- In its original packaging, with seals intact
- Accompanied by proof of purchase (order number or receipt)

Because our products are consumable food and wellness items (noni juice, capsules, facial oil), we cannot accept returns on opened or used items for change of mind, for health and hygiene reasons. This does not affect your statutory rights if the item is faulty, damaged, or incorrect (see below).

Faulty, Damaged, or Incorrect Items
If your order arrives faulty, damaged, or is not what you ordered, please contact us as soon as possible. We will arrange a replacement, repair, or refund in line with your rights under the Consumer Guarantees Act 1993, at no cost to you.

How to Start a Return
To start a return, email us at hello@nonisociety.co.nz with your order number, the reason for the return, and (for faulty/damaged/incorrect items) a photo of the product. We will confirm the next steps, including the return address if applicable.

Return Shipping
- Change of mind: return shipping is at your own cost.
- Faulty, damaged, or incorrect items: we cover the cost of return shipping.

Refunds
Once we receive and inspect your returned item, we will process your refund to your original payment method within 3 business days.

Contact Us
Questions about a return or refund? Email hello@nonisociety.co.nz and we'll be happy to help.