Shipping
Your Rights Under New Zealand Law
Nothing in this policy limits or excludes your rights under the Consumer Guarantees Act 1993 (CGA) or the Fair Trading Act 1986 (FTA).
Under New Zealand law, products must be delivered within a reasonable timeframe and arrive undamaged. If your order is lost, damaged, or significantly delayed, you are entitled to a full remedy—such as a free replacement or refund—regardless of anything stated in this policy.
Dispatch & Delivery Times
Dispatch: We pack and dispatch orders from New Zealand within 2 business days (Monday to Friday, excluding public holidays). You’ll receive an email with tracking details as soon as your order is on its way.
Standard Delivery: Typically takes 2 to 6 business days after dispatch.
Rural Delivery: Please allow an extra 1 to 2 business days.
Note: Delivery estimates may occasionally be affected by courier delays, severe weather, or public holidays.
Shipping Rates
Free Shipping: Standard delivery is free on all New Zealand orders over NZ$150.
Orders Under $150: Shipping costs are calculated automatically at checkout based on your address. You’ll always see the exact cost before completing your payment—no hidden fees.
Rural Addresses: If additional courier surcharges apply to your rural address, they will be clearly shown at checkout before you complete your order.
30-Day Money-Back Guarantee (Change of Mind)
Eligibility: Items must be returned within 30 days of receiving your order, completely unopened, unused, and in original packaging.
Shipping Fees: Customers are responsible for paying their own return shipping costs.
How to Return: Email hello@nonisociety.co.nz with your order number to initiate a return.
This policy applies to change-of-mind returns and does not limit your rights under the Consumer Guarantees Act for faulty or defective products.
Lost, Delayed, or Damaged Items
If your parcel hasn't arrived within the expected window, or arrives damaged, please email us right away at hello@nonisociety.co.nz with your order number. If your item arrives damaged, please send us a photo so we can solve this quickly for you.
We will lodge an investigation with our courier and depending on the outcome of the investigation, we will arrange a free replacement or full refund for any item confirmed lost or damaged in transit.
Delivery Address Errors
Please double-check your shipping details at checkout. If you spot a mistake after placing your order, email hello@nonisociety.co.nz immediately. We will do our best to update your address before your parcel is collected, but we cannot alter details once it has been handed over to the courier.
Delivery Areas
We currently ship to addresses in New Zealand and Australia only.
Questions?
If you have any questions about your delivery, drop us a line at hello@nonisociety.co.nz and we'll be happy to help!